3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. 3 – Not as Described or Defective Merchandise/ Services 13 . MASTERCARD Reason Code Description. 1. A chargeback is a cancellation of a transaction. Otherwise, the bank may reject the transaction. Each code has a different timeline. There are several different methods for obtaining a credit card payment reversal. 2. AP – Recurring Payments; 05 – Good Faith Investigation; AW – Altered Amount;. Solution. pdf), Text File (. Below are some examples of more common reason codes. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. This ranges anywhere from roughly 60 to 90 days after purchase. The cardholder may be the customer or the someone who lent their card to a friend or relative. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. Chargeback Reason Codes by Industry. AP: Canceled Recurring Transaction: AW: Altered Amount: CD:. R03 Insufficient Reply. This process is called a chargeback. 4541 AP: Recurring Payments: 120: Cardholder Dispute: Discover: 4542 LP: Late Presentation: 120: Processing Errors: Discover: 4550 CD:. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. FR2 Fraud Full Recourse Program. Resources. The major card networks have unique reason code systems, and banks use separate tools. September 2011: 5. Updated the following columns - card type, response due date. Assemble Your Evidence. Issuer Acquirer Dispute Pre-arbitration Valid Pre-arbitration response Final ruling Arbitration 20 days* 20 days* 10 days*Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. F01. 1 for Visa transactions, or reason code 4834 for Mastercard. Dispute Best Practices Guide Overview This guide includes:In some cases, chargeback management companies go a step further by offering a 100% chargeback prevention guarantee for handled prevention alerts. To do so: Tap the Activity tab on your Cash App home screen. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. Code 22: Merchandise Billed not Shipped. This is commonly caused by either true fraud or friendly fraud. Chargeback companies can assist merchants in navigating these processes, and work with them to develop a comprehensive chargeback prevention strategy. The Guide Gain a better understanding of the nature of your chargebacks and effectively manage them. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. . S. The reason code may not necessarily reflect the actual reason for the chargeback, but you ought to respond to it based on the provided chargeback code. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Use clear and consistent billing descriptors. 10. Resolution After you represent a chargeback, the next step is for the issuing bank to review any evidence that you have submitted and deliver a verdict. A chargeback happens when a customer requests for a transaction to be reversed. For example, if a store or distribution center receives 40 cases but the invoice is for 45 cases, a Code 22 will be issued for the 5 outstanding cases. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. So don’t spend another second worrying about chargebacks. 101. Category. Your business may not have to. Select Need Help & Cash App Support. Not remembering the original purchase. 6 – Duplicate Processing/ Paid by Other Means 12 . Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. Capturing a customer's original reason code and automatically converting it to an internal reason code can make claim. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. 4 Section . They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. There are several types of chargeback reason codes that can be used, including the following: 1. They can also be caused by a merchant failing to process a cancellation promptly. The chargeback transfers funds from the acquirer to the issuer. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. Review the code to learn the reason for the chargeback and any other pertinent details. As its name suggests, Code 22 is issued when Walmart does not receive all the items it is billed for on the invoice. 1003 - Transaction Supporting Document (TSD) needed. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. 3 Fraud – Card-Present Environment. 4846 — Incorrect Currency Code. First presentment fraud chargebacks include those with chargeback reason codes 4837 (No cardholder Authorization) and 4863 (Cardholder does not recognize — potential fraud). Visa Fraud Chargeback Reason. . Other Ineligible Transactions Under Reason Code 62, Condition 2 . Reason code 4853 falls under the broad category “Cardholder Dispute,” meaning the cardholder is saying something about the transaction is wrong. It can range from 60 to 120 days from the billing date. . Chargeback Reason Codes All received credit card disputes include a reason code. 4854 Cardholder Dispute—Not Elsewhere Classified (U. . For example, a retailer--Bigmart maintains more than 3,500 reason codes for deduction against its manufacturers. The charge is reversed and goes back to your credit card. For example, if a customer disputes a credit or debit card transaction with code 4837 (Mastercard’s code for “Fraudulent Multiple Transactions”), then the merchant should review their fraud. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. Reference these when rebutting cardholder disputes at your small business. What does the reason code of my chargeback mean? Whenever a payment is disputed, a dispute reason code is used by the issuer to let you and us know why the payment is charged back. Chargeback reason code 11. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. Try Shopify free for 3 days, no credit card required. The use of this reason code indicates that a cardholder is disputing a charge that did not go through the required authorization approval process. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. If you're contesting a chargeback, you'll need solid evidence. Reason code 04 pertains to your chargeback-to-transaction ratio and is the most common reason for being MATCHed. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Feel free to submit topic suggestions, questions or requests for advice to:. Fortunately, chargeback reason codes make it easy for merchants to understand the cause of chargebacks. 4, MasterCard 4837, AMEX F29, Discover UA02, and so on). Mastercard Chargeback Reason Code 73: Duplicate Transaction. Transaction unauthorized make up 30% of all chargeback reason codes. Fight; Prevent;. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. Chargeback. Merchants who believe they have received an invalid chargeback under reason code 13. 5 – Incorrect Amount 12 . TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. Customer Dispute. Discover Cardholder Dispute Chargeback Reason Codes AA — Cardholder Does Not Recognize The consumer files a dispute claiming that they do not recognize. . Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions onOverview. ). 2 – Cancelled Recurring 13 . People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Q. The system also uses this AAI when you perform AR or AP netting using the Manual Netting program (P03B455). The cardholder files a chargeback via their bank. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 8. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. Major card networks including Visa, MasterCard, Discover and American Express have different reason code systems. The new regulations simplify certain aspects of the dispute process and help stop some fraudulent claims before they become chargebacks. The merchandise was as described or was not defective. Card brand definitions for “excessive” vary, but as an example, Mastercard requires acquirers to submit your business to MATCH if: Your number of Mastercard chargebacks exceed 1% of Mastercard sales transactions in a. This reason code covers the following scenarios: Reason Code Description; 4853: Services not provided/Merchandise not received. Disputes with this reason code are still limited to a 120-day filing window. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Offer shipment and delivery tracking. compliance process depending on whether a chargeback right exists. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. Not recognizing your billing descriptor on a statement. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. The issuer reviews the case, assigns a reason code, and initiates the chargeback. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. If the order was genuinely not as described, then the cardholder has a case. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. . Case Studies. 4 applies to eCommerce, whereas code 10. About Careers Contact. Can it be disputed? In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. • process inventory transfers and, optionally, adjust the inventory “off the books”. 2 Compliance CasesReason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. The assigned chargeback reason code outlines why a customer submitted the dispute. 0. If a no-authorization claim is based on merchant activity, there are steps the merchant should take to avoid a recurrence. 2023 Consumer Attitudes Towards Chargebacks 7 Best Practices in Chargeback Mitigation Purchase Experience Checklist Hidden Costs of Chargebacks Chargeback Solution Buying Guide How to Win Chargebacks at Scale Buy Now Pay Later's Chargeback Problem Taking a "Bite" out of Friendly Fraud The Link Between Supply Chain Disruption and Fraud Reason. chargeback. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. 1 Merchandise/Services Not Received . There are multiple situations in which this can occur. A provisional credit is a temporary credit issued by a bank to an account holder. Multiple Authorization Requests. The chargeback can be for the total transaction amount or a lesser amount. The good news is that most of these invalid claims are disputable by the merchant. 502 DM-REFUSED DEBIT VENDOR-DOCK REFUSAL AP Forms, Invoice Shortage Dispute 503 DM-PAY/CAN BOOK INV IN & OUT PO CANCEL AP Forms, Invoice Shortage Dispute 504 DM-DUP INV DM-DUPLICATE INVOICE AP Forms, Invoice Shortage Dispute 505 DM-T. Auto Write Off. The chargeback process can last from one month to six months. It's essential to respond within the. 4: Other Fraud–Card-Absent Environment. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. This chargeback occurs when merchants do not adequately provide currency information. Visa has recently announced changes to its chargeback rules. The sales receipt and/or date and amount of the authorization if other than the transaction date. A Shopify chargeback occurs when a cardholder contacts the bank about. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. 1: Use the corresponding dates from the invoice. If your business never experiences a chargeback, you’ll never have to pay this fee. Reason Codes Category 4: Processing Errors. Reason code 83 represents a chargeback categorized as. . com Europe. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. But with the alerts system, you can proactively take. . 2 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Discover is a credit card network and an issuing bank—just like American Express. Reason Codes: 08 / 20 / 71 / 72 A card was used either before or after its valid date Never process a transaction on a card prior to, or after, the valid date. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. 3: Goods or services were not received: C08: RG: 4855: 13. For a brief overview of chargeback reason codes, refer to the table below. These codes are established by the payment brands to categorize the incoming dispute requests by reason. The actual underlying cause of this chargeback is. 1. These are only a handful of common Visa chargeback reason codes. 2 Added chapter providing information about the DiscoverFraud and chargebacks always result in revenue loss, but they also include fixed-rate fees and other negative consequences. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. Retail chargebacks occur when consumers dispute credit card transactions that were used to pay for retail goods. 4860 Credit Not Processed. . 1 Interchange Reimbursement Fee (IRF) Determination and Payment 127First, let’s start by establishing why chargebacks happen in the first place. It is subject to change and may not include every currently known dispute reason code. Required Authorization Not Obtained. SP: Short payment. Download this sample Chargeback Rebuttal Letter. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason. 4 Other Fraud Card Absent. 3: Goods or services were not as described: C31: RM: 13. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. Spot these types of chargebacks using the below reason codes. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization issues;. Discover Chargeback Reason Codes Explained. 16, 2021. AP: Canceled recurring payment. The major card networks (Visa, Mastercard, Discover, and American Express) established these codes to clearly identify the reason a chargeback was requested. For QSRs, which deal in a large volume of relatively small transactions, the financial impact of a high chargeback rate can be severe. Code 68: Signing Allowance. Reason codes vary by card brand. 6 Settlement 124 1. Check the chargeback reason code. UA02 – Fraud: Card Not Present Transaction. You’ll want to carefully review all chargeback reason codes so you are familiar with the very detailed regulations. 7. 2 – EMV Liability Shift Non-Counterfeit Fraud. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. This means that if a merchant issues a refund in response to an alert, and it still results in a chargeback, the management company will refund the alert fee. For each reason code, a definition is. In the world of chargebacks, card networks almost always side with cardholders. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity Chargeback reason codes. Chargeback prevention strategies vary based on the reason for the dispute. ”. 1 Original Credits 126 1. Visa Chargeback Reason Codes. Receiving a damaged product. The first step to fighting a chargeback, is to research the reason code which explains the reason for the chargeback and the required compelling evidence to. Every card brand has a unique set of chargeback reason codes banks must choose from. WEX began issuing chip cards in Q4, 2020. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Be sure to communicate with the customer and their bank professionally and courteously. Code 69: Grocery Billback Allowance. Terms and conditionsHow you respond is determined by the chargeback reason code: Embed This Graphic. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. Please note that the most common Chargeback reason code for Allocation disputes is 10. reasonable and that the transaction did not exceed this amount range. 3 Changed Discover Reason Codes to match what is shown in the UI. EMV Liability Shift Non-Counterfeit Fraud. chargeback: The buyer filed a chargeback with the credit card issuer. Reason Codes Category 1: Authorization. Instead of relying on individuals within your organization to route paper or emailed invoices to the appropriate AP desk, an automated solution would scan the invoice. 4853 – Cardholder Dispute – Credit Not Processed. RMA:. Dispute Reason Code: A specific code associated with the reason given by the buyer for initiating the chargeback. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. . You can create multiple chargebacks against each transaction, for positive or negative amounts. But that doesn’t make them any less frustrating. As we touched on earlier, chargebacks can happen due to technical errors. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. Typical chargeback reason codes are:Reason Code Reason Code Description Timeframe; 4808: Authorization-related Chargeback: 90 calendar days: 4853: Cardholder dispute: 120 calendar days: 4837/4849/4870/4871: Fraud - No cardholder authorization - Questionable merchant activity - Chip liability shift - Chip liability shift - Lost/Stolen/ Never Received Issue (NRI) fraud :. These codes are established by the payment brands to categorize the incoming dispute requests by reason. When every chargeback comes with a separate fee and an incremental uptick to your chargeback rate, several $1 chargebacks can be a lot worse than a single chargeback. Knowing the reason code can help you dispute the chargeback, as you and your acquirer (the bank processing the charges) are more apt to gather the necessary. AP Asia Pacific (AP) CEMEA Central Europe, Middle East, and Africa (CEMEA)Updated August 23, 2023. . 3 –. Card brand definitions for “excessive” vary, but as an example, Mastercard requires acquirers to submit your business to MATCH if: Your number of Mastercard chargebacks exceed 1% of Mastercard sales transactions in a single month. 1 – EMV Liability Shift 10. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. What is Mastercard chargeback reason code 4807? Mastercard chargeback reason code 4807 falls under the “Authorization” category. In general, the unauthorized use of a parent’s credit card by a child is not considered a legitimate reason for filing a chargeback, since it is not criminal fraud, and the customer received the purchased goods or services. Chargeback Reason Codes. EMV Liability Shift Counterfeit Fraud. Step 4: Card Network Collects Dispute Information. Click the Update Chargeback link to edit the chargeback details. Like definitive guide involves the chargeback reason laws upon each of the four major cards networks. The shorthand description is “Warning Bulletin File. With the right compelling evidence,. This reason code is accompanied by a fraudulent reason code (UA). 2. Return fraud happens when consumers bring an item (or items) back to you to request a refund in the form of store credit or cash. The major card networks (Visa, Mastercard, Discover, and American Express) established these codes to clearly identify the reason a chargeback was. It’s just what it sounds like—the reason they’re fighting the charges, which can range from fraud and non-delivery of services to processing errors—and the codes for each problem differ between card networks. 0: Updated report version from 1. United States. Chargeback Reason Codes by Mesh - 2023 Guide. Chargeback Reason Key by Network - 2023 Guide. This will be referenced in the chargeback notice you received. 1 To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. Discover uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. A chargeback report is a periodic report that compiles key chargeback stats to track trends and identify correlations between disputes and other business data. 7 Reversals and Adjustments 124 1. Check with the issuing banks to determine what time limits may apply to you. 03B/CB for chargeback reason codes. Company. Now, compliance cases must be submitted through Visa Resolve Online (VROL). You can request a chargeback from the bank that issued the card If: The transaction was unauthorized. 105. Fight; Prevent; Recover; Technical. A chargeback happens when a customer requests for a transaction to be reversed. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. 10. MDR removed some reason codes completely, including code 4863 – Cardholder Does Not Recognize. If your business falls into the "normal" risk profile, meaning you have a chargeback ratio of less than 1%, the chargeback fee levied by banks or payment. View the entire list or search for any chargeback reason code. Region Only) 4855 Goods or Services Not Provided. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. 2. SECTION 4: Chargeback Reason Codes . [noun]/* chahrj • bak • rə • pôrt/. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. 2 chargebacks are frequently caused by customers forgetting to cancel a subscription before the next billing and then going to their bank to try to get their money back. Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. AP Canceled Recurring Transaction; AW Altered Amount; CD Credit Posted as Card Sale; DP Duplicate Processing; IC Illegible Sales Data;It’s vital that you know the chargeback’s reason code so you can properly craft your response. Reason codes are important to help merchants address recurring. Try Shopify free for 3 days, no credit card required. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Try Shopify free for 3 days, no credit card required. 7: Defective goods and services: C32: RM: 13. However, it is important to note that this reason code is based on the reason given by the customer to their bank. Purpose: Use the vendor charge back function in CWSerenade to track the return of merchandise to a vendor for credit. First Chargeback failed: Reason Code 4837 not allowed under “issuer auths, they own” chargeback rules: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for authorized CAT transactions: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for. Specify the default reason code that you want the system to assign when you enter a chargeback amount. Reason Code Description 4750 AL Airline Transaction Dispute 4541 AP Recurring Payment 4586 AW Altered Amount 4751 CA Cash Advance Dispute 4550 CD Credit Posted as Card SaleAn issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Values are: Blank: Use the draft G/L date. 3? Visa chargeback reason code 13. Read the Chargeback Advice letter carefully. message. 4: . It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. ; Resources. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. M10 Vehicle Rental – Capital Damages. There are two parts to this. Return fraud happens when consumers bring an item (or items) back to you to request a refund in the form of store credit or cash. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. Now chargeback responses need to contain evidence that proves the cardholder’s identity was verified. This scenario applies when the arbitration was raised by either the. Chargeback Reason Codes. Prevent chargebacks. What are chargeback reason codes? It’s an alphanumeric string of text provided by an issuing bank following a chargeback that describes the reason for the. Reason code 04 pertains to your chargeback-to-transaction ratio and is the most common reason for being MATCHed. 1: goods not received. . 11/03/15 Updated these MasterCard. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. Otherwise, the bank may reject the transaction. A chargeback can happen when a customer initiates a transaction dispute. This code tells you why the customer or bank initiated the dispute. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show. Mastercard Chargeback Reason Code 71: Disputed Amount. Fraud prevention basics such as CVV and AVS can be bolstered by adding advanced safeguards like automated transaction scoring, device ID and fingerprinting, and 3D secure tools. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. The sales receipt and/or date and amount of the authorization if other than the transaction date. Code 4807 was used to cover various authorization-related. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. ” “Visa has 28 different reason codes. According to Nilson, 56% of global card transactions were done on Visa in 2015. M49 Vehicle Rental – Theft or Loss of Use.